The Empathy product family
Empathy is our product family. We created it with your customers in mind. Its objective is to handle your inbound and outbound calls to create an effective communication cycle with your customers. It is a virtual call center, always open, always available.

Empathy is composed of several independent modules; each one has been designed to solve a particular kind of problem. For example, the Assistant module is an automated attendant, including inbound call management, voice mail, and many more features; the Polls module lets you create an infinite number of fully automated surveys; and many more modules both existing and in the works.

Benefits
> Increases your staff efficiency. Frees key resources, letting your people concentrate on more valuable tasks.

> Makes better use of the telephone lines. Empathy Outbound can tell between a person and an answering machine, so you can use it in outbound campaigns as a filter that connects your sales people only with other people, and/or with the ones that are interested in your product or service.

> Lets you send voice messages in a professional way. You chose the voice talent and its tone of voice, so that it best represents your company's values.


Empathy Modules

Assistant
It is an auto attendant that handles your company's inbound calls. It transfers calls and receives voice messages, among many other features.

Features:
» Inbound calls handling
» Call transfer
» Voice mail
» Automated delivery of information to your customers
» Different modes of operation: morning, afternoon, and night
» Easy administration

Campaigns
This module lets you build and mantain an infinite number of outbound campaigns. It is perfect for sales, pre and post sales calls, notices of any kind, etc. A great telemarketing tool.

Features:
» Differentiates between a person and an answering machine
» Automatic retry of unanswered calls, configurable
» Stop list of telephone numbers: Empathy won't call those numbers
» Automatic delivery of reports in different formats (Word, PDF, HTML), in sumary or detailed form.

Surveys
This module lets you build and launch any number of automatic surveys, of every kind and size. Just use one simple screen to build the survey and you're ready!

Features:
» Differentiates between a person and an answering machine
» Automatic retry of unanswered calls, configurable
» Stop list of telephone numbers: Empathy won't call those numbers
» You can create any number of surveys
» Very easy to use and administrate
» Automatic delivery of reports in different formats (Word, PDF, HTML), in sumary or detailed form. You can get totals per question, per survey, even to the detailed list of every call made.

Appointments
This is a module we developed specifically for health institutions. There is a common issue that many health companies -at least in Buenos Aires- have to deal with: the "no-show" problem. A large percentage of patients -it reaches 30% in some cases- make an appointment with a doctor, then they don't show, and don't bother to give any kind of warning or call.
So, this module calls those patients, two days before the appointment, and ask them to confirm or cancel it.
This simple solution has significantly decreased the no-show rate by continuous usage of this confirmation procedure for the past three years.

Features:
» The module is specifically tailored for each customer.
» Fully automated
» Configurable filters. For example, it is possible to call only those patients that have an appointment with a dermathologist.
» Interfaces from/to the institution's computer systems.
» Automatic delivery of reports
» Stop list of telephone numbers, for those patients that don't want to be called.

Voice
Empathy Voice incorporates Speech Recognition into our platform, thus dramatically increasing its interactive capabilities. You are no longer constrained by DTMF input. A larger universe of applications can be developed.

For example:
» Information service for your customers
("I would like information about product XX ")
» On-line purchases
» Virtual assistants
("I would like to talk to John Smith")






Empathy comes pre-installed in its own PC. The only connections needed
are: telephone lines (analog or digital), and a network connection.

Each empathy equipment can hold up to 24 analog ports, and up to 30 digital ports (one E1/T1).

Call volume depends on the average call length, its type (inbound or outbound), and the number of hours dedicated to process the calls. A four-port system, working for eleven hours, every day, can make about 2.600 outbound calls per day, or about 52.000 calls in a month.









 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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